Airport Operations > TERMINAL OPERATIONS > Facility Management Services At International Airport
Terminal Operations
Facility Management Services
At International Airport


After successful completion of this programme, the participant will be able to:

  • Maintain the Facility Management Services as per Annex 9 of ICAO Standards
Course Content
  • An overview of Housekeeping Services, Pest Control Services and Waste Management Services
  • Housekeeping Services:

    • Maintaining of Service Level Standards
    • Performance Evaluation System of Service Provider
    • Statutory Compliances
    • Personal Protective Equipment’s
    • Working at Heights
    • Specialized Cleaning: Glass cleaning, Cleaning of IT Equipment, Crystallization of marble floor, Elevator and
      Escalator, Mechanized cleaning etc.
    • Ambience – Look & Feel of the Terminal
    • Usage & Properties of the chemical / cleaning agents for HK and their MSDS
    • Maintaining & Operating procedures of Cleaning machine
    • Rationalization of manpower deployment on the floors
    • Housekeeping Challenges in Airport environment
    • Adherence to Safety Practices

    Pest Control Services:

    • Integrated Pest Management
    • Understanding the Pest
    • Treatment Strategy
    • Inspection and monitoring
    • Environment Friendly Chemicals and their standardized usage
    • Pesticide Application
    • Pest control in occupied space
    • Bird Control

    Waste Management Services:

    • Waste Categories
    • Disposal Methods and Clearance timelines
    • Environment Compliances
    • Revenue Generation – wealth from waste, recyclable water
Target Group
  • Airport Facility Management Employees
Course Duration
  • 6 days
Delivery Method
  • Classroom Training
  • Case studies & Video clips
  • On the Job Training
  • Visit to Airport Terminal
  • Internal Faculty