Professionals > Behavioral Programmes > ASQ (Airport Service Quality)
Behavioral Programmes
ASQ (Airport Service Quality)

Objectives

After completion of this programme, the participant will be able to:

  • Understand standard procedures and guidelines related to ASQ
Course Content

After completion of this programme, the participant will be able to:

  • What is ASQ
  • ASQ parameters
  • How the survey is conducted
  • Rating
  • Rewards
  • Customer Profile
  • Challenges
  • How to reach there
  • Customer Feedback/Voice of Customer
  • Presentations on best practices at other airports
Target Group
  • All Airport Stakeholders & Service Providers
Course Duration
  • 1 Day
Delivery Method
  • Classroom Training
  • Terminal Visit
Facilitator
  • Internal Faculty