This course will provide you with a comprehensive understanding of cargo operations at an airport. Improve your understanding of various components of cargo operations, and how these components interact with each other in daily cargo operations.
Upon completing this course, participants will be able to:
- Describe the different elements of the Airport Operational Environment
- Explain how to manage the Airports Business
- Discuss how to establish, monitor, and improve Customer Service Standards
- Describe recommended practices to effectively manage day-to-day operations and emergency situations
- Explain how to manage the airport’s current business and prepare for the future
Terminal Operations
Airfield Operations
Customer Service
Safety Management
Security
Community Relations
Press and Public Relations
Emergency Planning and Crisis Management
Service Standards – Key Performance Indicators
Collaborative Decision Making
Environmental Sustainability
Airport Master Plan
Group Practical Exercises and Discussion
Classroom
Online
Any airport and related area professional.
Airport Managers, Duty Managers and Supervisors
Legal Advisers
Communications and Public Relations Managers
Ground Handling Managers and Service Providers
Members: $1525
Non-members: $2280
5 Days
