Advanced Airport Operations

This course will provide you with a comprehensive understanding of cargo operations at an airport. Improve your understanding of various components of cargo operations, and how these components interact with each other in daily cargo operations.

Upon completing this course, participants will be able to:
Describe the different elements of the Airport Operational Environment
Explain how to manage the Airports Business
Discuss how to establish, monitor, and improve Customer Service Standards
Describe recommended practices to effectively manage day-to-day operations and emergency situations
Explain how to manage the airport’s current business and prepare for the future
Legislation and Certification
Terminal Operations
Airfield Operations
Customer Service
Safety Management
Security
Community Relations
Press and Public Relations
Emergency Planning and Crisis Management
Service Standards – Key Performance Indicators
Collaborative Decision Making
Environmental Sustainability
Airport Master Plan
Group Practical Exercises and Discussion
Classroom & Online
Any Airport and related area professional
Airport Managers, Duty Managers and Supervisors
Legal Advisers
Communications and Public Relations Managers
Ground Handling Managers and Service Providers
Members: $1525 Non-members: $2280
5 Days

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