GMRAA course

Advanced Airport Operations

This course will provide you with a comprehensive understanding of cargo operations at an airport. Improve your understanding of various components of cargo operations, and how these components interact with each other in daily cargo operations.

Upon completing this course, participants will be able to:

  • Describe the different elements of the Airport Operational Environment
  • Explain how to manage the Airports Business
  • Discuss how to establish, monitor, and improve Customer Service Standards
  • Describe recommended practices to effectively manage day-to-day operations and emergency situations
  • Explain how to manage the airport’s current business and prepare for the future
  • Legislation and Certification
  • Terminal Operations
  • Airfield Operations
  • Customer Service
  • Safety Management
  • Security
  • Community Relations
  • Press and Public Relations
  • Emergency Planning and Crisis Management
  • Service Standards – Key Performance Indicators
  • Collaborative Decision Making
  • Environmental Sustainability
  • Airport Master Plan
  • Group Practical Exercises and Discussion
  • Classroom
  • Online
  • Any airport and related area professional.
  • Airport Managers, Duty Managers and Supervisors
  • Legal Advisers
  • Communications and Public Relations Managers
  • Ground Handling Managers and Service Providers
  • Members: $1525
  • Non-members: $2280
  • 5 Days