This certification verifies that customer service professionals are knowledgeable in the skills and techniques required to provide exceptional customer service and support in both support center and call center environments. It ensures that they understand how to assess customer needs while exceeding their expectations.
Upon successfully completing this course, the participant will:
Have in-depth knowledge of Customer Service.
Gain a working knowledge of the various sub-disciplines of Customer Service.
Acquire the skill set to independently work in any of the niche areas of Customer Service.
Introduction to passenger services and regulatory bodies
Follow safety & security procedures and human factors in aviation
Passengers check-in, travel documents, and ticketing
Passenger boarding & passenger baggage
Manage passengers’ complaints at the airport
How to deal with incidents, accidents & emergencies in the aviation security environment
Work effectively in the team
Employability & entrepreneurship skills
Online Live Instructor-led Training
Any graduate with good communication skills
Age less than 27 years
10+2 and above with excellent
communication skills.
Rs. 29,500/- (inclusive of GST)
| CCSE with Industry Partner – AirIndia SATS |
30 days pf Classroom Training & 10 days of Airport Familiarization |
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| CCSE with Industry Partner – CELEBI |
30 days of Classroom Training |
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| CCSE with Placement Assistance |
30 days of Classroom Training |
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