This certification verifies that customer service professionals are knowledgeable in the skills and techniques required to provide exceptional customer service and support in both support center and call center environments. It ensures they understand how to assess customer needs while exceeding their expectations.
Upon successfully completing this course, the participant will:
Have in-depth knowledge of Customer Service.
Gain a working knowledge of the various sub-disciplines of Customer Service.
Acquire the skill set to independently work in any of the niche areas of Customer Service.
Introduction to passenger services and regulatory bodies
Follow safety & security procedures and human factors in aviation
Passengers check-in, travel documents, and ticketing
Passenger boarding & passenger baggage
Manage passengers’ complaints at the airport
How to deal with incidents, accidents & emergencies in the aviation security environment
Work effectively in the TEAM
Employability & entrepreneurship skills
Online Live Instructor-led Training
Female and Male
Age: 18 to 26 years
Graduate and above (in any discipline) from a recognized university
Good communication skills
10+2 and above with excellent communication skill
CSA Course fee is Rs. 59,000/- (Including GST) for 45 days’ programme.