GMRAA course

Certificate in Customer Service Executive (CCSE)

This certification verifies that customer service professionals are knowledgeable in the skills and techniques required to provide exceptional customer service and support in both support center and call center environments. It ensures that they understand how to assess customer needs while exceeding their expectations.

Upon successfully completing this course, the participant will:

  • Have in-depth knowledge of Customer Service.
  • Gain a working knowledge of the various sub-disciplines of Customer Service.
  • Acquire the skill set to independently work in any of the niche areas of Customer Service.

  • Introduction to passenger services and regulatory bodies
  • Follow safety & security procedures and human factors in aviation
  • Passengers check-in, travel documents, and ticketing
  • Passenger boarding & passenger baggage
  • Manage passengers’ complaints at the airport
  • How to deal with incidents, accidents & emergencies in the aviation security environment
  • Work effectively in the team
  • Employability & entrepreneurship skills
  • Online
  • Live Instructor-led Training
  • Female and Male
  • Age: 18 to 26 years
  • Qualification: 10+2
  • Graduate and above (in any discipline) from a recognized university
  • Good communication skills
  • 10+2 and above with excellent communication skills.
  • CCSE with Industry Partner–AirIndia SATS
  • Rs. 75,000/- (inclusive of GST)
  • CCSE with Industry Partner–CELEBI
  • Rs. 29,500/- (inclusive of GST)
  • CCSE with Industry Partner–CELEBI
  • Rs. 29,500/- (inclusive of GST)
  • CCSE with Industry Partner – AirIndia SATS
  • 30 days pf Classroom Training & 10 days of Airport Familiarization
  • CCSE with Industry Partner – CELEBI
  • 30 days of Classroom Training
  • CCSE with Placement Assistance
  • 30 days of Classroom Training