GMRAA course

International Travel and Tourism Foundation

It provides participants with an understanding of the travel and tourism industry, the practicalities of the travel professional’s role in this industry, the importance of exceeding customer expectations, and the role of technology in the travel industry. In addition, you will become familiar with related subjects such as industry regulations, codes, world geography, airfares, and ticketing including e-ticketing, visa and health requirements, as well as tour programs. The course can be offered along with the software (Amadeus/ Sabre/Galileo).

Acquire essential knowledge and skills to work in the travel and tourism industry and become an effective travel professional. Provide advice on flight, accommodation, and tour products, and how to ensure travellers fulfil necessary travel requirements. Improve your customer service and sales skills in order to better advice travel customers about when and where to travel based on their needs. Learn to use a global distribution system to create and manage reservations.

After completing this diploma, students will be able to:

  • Advise customers on passport and visa requirements, as well as on travel insurance options
  • Promote services and facilities available to airline passengers during their travel
  • Interpret standard industry codes to plan and reserve travel itineraries
  • Sell rail travel, car rental, hotel accommodation, cruises, and pre-packaged tour products
  • Provide good customer service and retain customer loyalty
  • Use the Global Distribution System to make and maintain reservations and issue travel documents
  • Travel agents
  • Airline reservation agents
  • Tour operators
  • Call centre agents
  • 4 Months (part-time)


    Application for
    International Travel and Tourism Foundation